The delivery time for your package is about 5-8 days after we receive your order. The packages are handed over to the shipping service provider from Monday to Friday.

As soon as your order has been shipped, you will receive a tracking number from us with which you can track your delivery.

If you have not received your products 10 days after placing your order, please contact us directly at info@smacoglas.de . After we have received your message, we will contact you.

After receiving your order, you have 30 days to test the selected products. If you are not satisfied with our products, you can use your 30-day right of return and we will refund your money via the selected payment method.

You are responsible for the shipping costs incurred for returning your products.

For a successful return, we require an undamaged product.

You can find more information here .

If you have ordered a defective product, you have the option of exchanging it with us for the product you want. You only have to pay for the shipping costs incurred for returning your goods.

Should you ever receive a wrong or faulty product from us, we will send you the product you want free of charge.

For a successful exchange, we require an undamaged product.

You can use the following recipient address to send your products to us:

Smaco Systemglas GmbH

Böver way 2

24975 Maasbüll, Germany

SmacoGlas is designed in such a way that it is the optimal compromise between weight and stability.

With SmacoGlas you get a product that was developed in Germany, whose raw materials preferably come from Germany or the EU, which are processed and manufactured in Germany and the EU.

SmacoGlas not only stands for quality made in Germany and the EU, but also for fair wages, responsible, national, ecological and economic action. SmacoGlas promotes inclusion and takes social responsibility very seriously.

Whether your box breaks or not is entirely up to you. If used properly, your Smaco Box and your cover are not in danger of breaking.

However, if you have concerns about securing and storing your boxes during transport, we recommend our Smaco Bag .

Condensation collects where warm air meets a cool object.

So that your food does not immediately come into contact with condensation, we have developed your Smaco Box with elevations in the bottom.

With the Smaco Box, a continuous and minimal exchange of air ensures that 95% less condensation accumulates than in all other boxes, regardless of whether they are made of plastic or glass. Your groceries stay fresh without watering down.

Mixed with our recyclable soda-lime glass, the box can withstand sudden temperature changes of up to 40 °C.

The boxes have been developed for the microwave, oven and freezer. However, you should avoid sudden temperature differences.

So never hold a hot Smaco box under cold water or a frozen box under hot water.

We are proud to be the only manufacturer in the world to say: Yes!

OurSmaco Cover is the perfect cover for your Smaco Box .

Use the cover to cover your food as much as possible, protecting it from germs and unwanted bugs.

Our special system gives you the opportunity to use your cover as an element between your boxes. So you have the option of stacking your Smaco boxes on the cover without any problems.

With the help of the recyclable lime-soda glass mixture, the cover is the ideal addition to your environmentally friendly Smaco box.

Note : The cover is not included with a Smaco Box XS or S and must be purchased.

Thanks to the modular design, it doesn't matter what size your boxes are that you want to stack to save space.

Thanks to our unique system, our glass bowls can be stacked individually and adjusted to your needs while your food is in the boxes.

Other glass bowls are a real waste of space due to their conical shape and can only be stacked if they have a lid.

You give away storage space that you need. Glass bowls, which can only be stacked in this way, are a shaky undertaking and offer no stability.

If they don't have a lid, then regular glass bowls can only be stacked inside each other. For example, to store them in the closet when you don't need them.

You can stack our Smaco Box with or without a lid and thanks to the unique shape you can use even the smallest space with a large volume. The matching Smaco cover also allows you to use it on any of our boxes.

You can stack box upon box, use the cover to cover a box, or place this between your stacked boxes for even easier separation.

More room for your favorite ingredients, less room for unnecessary hassle.

Unfortunately, there is still a lot of uncertainty when it comes to legal hygiene requirements, so for our taste there are still far too few retailers who make packaging-free shopping possible.

If you want information from a reliable source, you are welcome to contact your consumer advice centre.

The consumer advice center can give you good advice on what your retailer is allowed to do, what you can expect and charge, and how you can inform your retailer of what he is allowed to do.

We cannot force retailers to switch to environmentally friendly storage options.

However, we are observing increasing tolerance in retail and also active joy that zero-waste is now possible with Smaco Glas.

SmacoGlas has been designed as a modular system. This means that the Smaco Box fits on every other Smaco Box, as well as on the Smaco Cover . The selected sizes of the boxes are not relevant.

With the Smaco Seal you can expand your modular system. It is perfect for transporting your shells or for sealing your system.

The Smaco Box has been developed with an emphasis on fresh produce, so minimal air exchange is an important factor. In view of this, the Smaco Box is not 100% tight, but only 99.9%.

However, so that you can transport your Smaco boxes without hesitation, we recommend our Smaco Bag , in which it is impossible for your boxes to tip over if used properly.

( Smaco Fix is ​​also required. )

Thanks to the modular design, you can freely configure your required storage options in the form of our glass bowls and adapt them to your needs.

You can find more details here .

If you want to seal your Smaco Box including cover, you need the Smaco Seal and the Smaco Fix System .

As a particularly important criterion, we ensure that all products are manufactured in Germany. We use the know-how of our experienced partners, all of whom are based in Germany and who also source their raw materials as ecologically as possible.

Due to the geographical conditions, there is no other choice than to source some materials from the European Union, such as the cotton for our Smaco Bag , which, however, are processed into our products by German weaving mills.

We carefully examine each product and decide based on the best overall ecological balance.

Ecological is not always organic. And organic is not always ecological. A substance that is organic, i.e. produced without the use of pesticides, is indeed organic, but it is produced in distant countries, traded through different countries, transported back and forth, but still not ecological.

At SmacoGlas, we make sure that the materials used are, in their entirety, ecological for our environment.

This means that we always choose the best compromise in terms of an overall ecological concept.

Of course, not only cold cuts, cheese, meat and delicatessen salads can be stored and transported in the SmacoGlas.

You have the option of taking your favorite cooked food with you wherever you go, or freezing a piece of your favorite cake plastic-free.

Of course, how long your cold cuts will last depends on how fresh or old these cold cuts are. Glass has the advantage that it absorbs the cold better and can transfer the low temperature to your food.

This keeps your cold chain interrupted for longer.

In order to be able to keep the low temperature even better during transport, we recommend combining our box with our Smaco Bag .

Your Smaco Box is fixed using the Smaco Fix System.

Thanks to its padding, our Smaco Bag gives you the advantage that your Smaco boxes are protected from bumps and your favorite food stays fresher for longer thanks to the insulating effect of the cotton.

You can easily clean your Smaco box and thecover using your dishwasher.

We recommend using a gentle dishwashing detergent on our products to avoid milky and leaching appearances.